Privacy Notice

Jay Vincze Fine Art Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Unit 1B, Focus 4, Fourth Avenue, Letchworth Garden City, SG6 2TU, UK
Telephone: 07958 912287
Email:

What information we collect, use, and why

If you contact us about or instruct us to provide professional services, we will collect information directly from you that is relevant to that instruction in order to provide those services, as well as to comply with legal requirements.

This information may include:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers)
  • Account information
  • Records of meetings and decisions
  • Identification documents

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

  • Consent – we have permission from you after we gave you all the relevant information. You have the right to withdraw consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
  • Legal obligation – we have to collect or use your information so we can comply with the law.

How long we keep information

We will retain information relating to professional services provided for 7 years, unless otherwise stated. Information provided that is not related to any services will be kept for 12 months.

Who we share information with

  • Professional or legal advisors
  • Relevant regulatory authorities
  • External auditors or inspectors

Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

In your complaint, please tell us:

  • your name, address, telephone number and e-mail address
  • how you have interacted with us
  • a clear description of your complaint, including what happened, when and why you believe that your personal data was not handled correctly
  • what you would like us to do to resolve your complaint

Please include any supporting evidence, such as screenshots, e-mails, other document printouts that support your complaint and documents confirming your identity. Where you complain on behalf of someone else, we will need you to provide us with evidence to show that you are duly authorised to act on their behalf.

We want to ensure any complaints are dealt with efficiently and quickly. We use this opportunity to rectify any mistakes that have been made to improve our quality of work. We will therefore:

  • acknowledge receipt of your complaint within 30 days of receiving it
  • without undue delay, take appropriate steps to respond to your complaint, including by making appropriate enquiries, and will keep you informed
  • without undue delay, tell you the outcome of your complaint and what action we are taking
  • if you are unhappy with our decision, tell you how you can ask us to review our decision about your complaint

If you have any concerns about how we handle your personal information, you are encouraged to raise your complaint with us first but you also have the right to make a complaint to the Information Commissioner's Office (ICO), which regulates and supervises the use of personal data in the UK.

Information Commissioner’s Office,
Wycliffe House, Water Lane,
Wilmslow,
Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

We will provide you on request with a copy of our Data Protection Complaint Handling Policy.

This policy was last updated in June 2026.